OIP: the foundation for running operational intelligence
How shared identity, permissions, deployment, and observability connect optimization capabilities to business applications.
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From algorithms to working systems.
Go inside the systems we build: TOAST’s routing-agent architecture and the role of OIP in running operational intelligence.
Engineering
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TOAST: routing optimization through conversation
How TOAST connects a supervisor, specialist agents, and the routing engine, with implementation notes by Juni Lee and co-authors.
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